DESCRIPTION

Want to influence the development of tens of thousands of applications for earth€™s most customer-centric company? Consumer Reliability Engineering is looking for a Technical Program Manager (TPM) who is passionate about making a difference, improving software maturity, developer efficiency, and the availability of Amazon€™s Consumer applications and websites (yes, the Amazon you purchase things from). In this role you'll work alongside a team of TPMs which drive end-to-end programs and best practices to improve customer-observed availability, reduce the risks of releasing services and improve engineering excellence. We provide technical solutions, processes, services, analytics, machine learning, best practices and guidance for engineering teams to ensure customers have the best possible experience. We prepare, execute and evaluate the engineering efforts related to Amazon€™s largest retail events (Prime Day, Black Friday, Cyber Monday).

As a TPM on the Consumer Reliability Engineering team, you will own the short term (current year) and long term (3+ year) vision for the team, influence how thousands of other teams in Amazon operate, release, and iterate on their solutions. Your team operates and determines the most important new programs to initiate. You will define, scope and execute multiple simultaneous end-to-end programs based on data-driven analysis, collection of business/system requirements and creation of software architecture specifications. You will raise the bar for engineering excellence by assessing, improving and automating existing programs, tools, processes and operations. You will force-multiply your impact by introducing programs focused on improving software availability/reliability, process automation, major retail event execution, effort reduction and cost reduction across hundreds of tier-1 service teams and thousands of engineers.

Your ability to remove ambiguity, manage dependencies, communicate effectively, and dive deep into technical details is essential. Successful candidates will be able to balance think big with realism, deliver achievable software plans, while communicating progress to executive audiences.

BASIC QUALIFICATIONS

• 3+ years of experience in technical program management with a proven track record of delivering large and complex programs
• 2+ years of experience operating and delivering solutions to production customers with cloud technologies
• Experience with systems which must have high availability
• Understanding of CI/CD, test automation and system health monitoring
• Experience managing efforts in Unix/Linux environments
• Computer Science fundamentals in object-oriented design, data structures, and algorithms
• Bachelor's degree in Computer Science, Software Engineering or related technical field

PREFERRED QUALIFICATIONS

• Experience with Site Reliability Engineering (SRE) concepts, practices
• Experience with Machine Learning
• Experience with capacity planning, infrastructure scaling
• Experience with Agile and Kanban delivery
• 2+ years of software development or leadership experience, preferably in building large-scale end-to-end distributed systems
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
• Experience influencing software engineers, infrastructure engineers and operators on best practices
• Ability to communicate effectively with both technical and non-technical individuals.
• Excellent oral and written communication skills
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects