1+ months

Sr. Technical Program Manager XCM

Seattle, WA 98104


Job summary
Amazon constantly seeks to personalize the shopping experience, introducing customers to new programs and product categories. Amazon's Customer Lifecycle Engagement Organization is building the next set of marketing technology to better engage with our diverse customer base. We are looking for a Technical Program Manager to guide technology development efforts across our multiple development teams in our organization and lead technical integrations with internal partner teams.

As part of the global marketing organization, we sit at the intersection of all of Amazon's retail programs and core retail systems. Our mission is to help customers to them discover how Amazon can meet their needs and identifying developing needs of our next generation of customers. All of this requires innovation in our systems and approach.

Our team supports a vast variety of marketing businesses at Amazon, across multiple marketplaces and categories. Our work has a direct and significant impact on the user experience of Amazon customers around the globe, in addition to internal operations. We own a portfolio of customer-facing features and internal tools that are used to elevate the Amazon experience at scale.

We are currently looking for an experienced Technical Program Manager to deliver customer insights. The ideal candidate is a self-starter, comfortable working through ambiguity, and has an entrepreneurial spirit. In addition to working with many stakeholders internally and externally, this role requires good judgment under pressure and the ability to thrive in a fast-paced, dynamic environment. As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, make tradeoffs, and balance the business needs versus technical constraints. You will have an ability to take large, complex programs and break them down into manageable pieces, develop functional and technical user stories, then deliver them in a successful and timely manner. Negotiation skills, ability to influence, analytical thinking and leadership are essential to success in this role. A successful candidate will bring deep technical and software expertise, strong project management skills, and a desire to deliver services that have a broad business impact.


  • Bachelor€™s Degree or equivalent in Computer Science or related science or technology

  • 5+ years of Technical Program Management experience in a related industry
  • Experience taking a leading role in building software systems that have been successfully delivered to customers.


  • Experience with distributed computing and company-wide systems
  • Experience in communicating with users, other technical teams, and leadership to collect requirements, describe software product features, technical designs, and product strategy
  • Ability to communicate and discuss software components in simple, general terms with business partners and in great detail with software development engineers
  • Track record of delivering results in a collaborative work environment
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Willingness to roll up one€™s sleeves to get the job done
  • Ability to change directions when presented new data

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-02-18 Expires: 2022-09-05

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Sr. Technical Program Manager XCM

Seattle, WA 98104
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