1+ months

Hardware Beta Program Manager- eero

Amazon.com

DESCRIPTION

As a Beta Program Manager for the eero Beta team, you will work closely with beta support techs, network support engineers, product and engineering teams.

This is a cross-functional role where you will work closely with several people across our Engineering, Product, and Manufacturing Operations teams to ensure that our products and features are thoroughly validated and our customer feedback is managed effectively.


About the hiring group
We are looking for someone who is passionate about user research, defining and analyzing KPIs and ensuring product quality for all of eero€™s beta programs before the release of new features or products to customers.

Job responsibilities
The ideal candidate is someone who has industry experience in customer validation program management who can manage multiple projects at once with attention to detail and strong prioritization skills. Strong communication and reporting skills are a must.

Create and manage beta test plans for eero beta programs

Define the process for research campaigns, outlining the expected learnings, timelines and creating validation benchmarks

Collect and organize feedback from the beta population to advocate on behalf of eero customers to product, engineering, and marketing teams to drive the success of new products and features

Build new and improve existing beta processes and tools

Help write and maintain documentation for all eero beta program processes

Synthesize the raw customer feedback and results from the beta program into beta reports to inform stakeholders and shape the direction of future products and services

Be a knowledge and task resource for the company for customer validation



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

BASIC QUALIFICATIONS

Has 2+ years working in customer validation or beta program management

1+ years experience with Excel, Sheets or other spreadsheet software

PREFERRED QUALIFICATIONS

Is a fantastic communicator€”both written and verbal

Has strong data analysis skills

Has a track record of successful cross-functional operations, and an ability to collaborate closely with different teams to deliver highly integrated customer experience

Has strong organizational and project management skills

Is curious about, or has experience in building and managing automated workflows

Is experienced with various project management tools

Categories

Posted: 2021-08-25 Expires: 2021-10-25

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Hardware Beta Program Manager- eero

Amazon.com
Tweet
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast